We want our customer to be satisfied with every nanny they choose from us, period. We achieve this by encouraging trial working interviews so you can “try before you buy.” When it comes to knowing if a nanny is right for you, nothing can beat a trial working interview(s) where you can observe the nanny first hand to ensure a well thought out decision. Because of our “try it before you buy it” approach, we don’t offer refunds for our services once you have passed the trial interview period and elected to hire the nanny.
On the rare occasions a family is not satisfied, or the nanny is unable to meet your needs or expectations, we are happy to replace the nanny and offer interim coverage options until a suitable replacement is identified. If you have any questions I encourage you to call our office to discuss. We are here for you and always happy to help!
When a match is unsuccessful, it’s typically the result of personality differences between the nanny and family, and though Cambridge Nanny Group encourages all parties to work through these differences, sometimes it’s best to part ways:
There are lots of other families and nannies to pick from. The pool of families looking for a new nannies and available nannies changes from day to day – hour to hour, really! Families and nannies should not expect much variety of new placements to choose from when they are in rematch.
A rematch will solve the problem. All parties need to closely examine their role in the match to see if there are adjustments or improvements that need to be made. For example, if a nanny is not following the families instructions it would still be an issue in a new match. Similarly, if one of the children in the family is not responding to the nanny and acting out, time should be taken to get to the bottom of the issue to make sure another nanny will not have the same situation.
Rematching is sometimes necessary, but never easy. Take time to nurture your relationship with your nanny/family to prevent the need to rematch. If a rematch does happen, work closely with your client relationship manger to make it as smooth as possible for everyone involved.